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Customer Support Policy

At Lee Jackson Enterprises, we are committed to providing excellent customer service and support. Our goal is to ensure that every client has a smooth, professional experience when interacting with us.

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1. Contact Information

 

For any questions, concerns, or support requests, you can reach our customer service team through the following channels:

  • Email: info@leejacksonenterprises.com

  • Phone: 866.301.1456

  • Mailing Address: 3626 N. Hall St STE 610, Dallas, Texas 75219

  • Business Hours: Monday – Friday, 8 AM to 5 PM CST Saturday 9am -1pm. 

 

2. Response Time

  • Email Inquiries: We strive to respond to all email inquiries within 1 business day.

  • Phone Support: Our customer support line is available during business hours. Calls made outside of these hours will be returned on the next business day.

  • Urgent Matters: For urgent matters, please indicate the urgency in your email subject or during your phone call, and we will prioritize your request.

 

3. Support for Services

 

We offer support for the following services:

  • Business Consulting: Assistance with scheduling consultations, addressing business consulting needs, and providing guidance based on consultations.

  • DNA Testing & Lab Services: Support for scheduling, cancellations, and inquiries related to our testing and lab services, including interpreting service options.

  • Phlebotomy Services: Help with scheduling appointments, understanding service details, and resolving any service-related concerns.

 

4. Resolution of Issues

 

If you encounter any issues with our services, please reach out to us as soon as possible. We aim to resolve all matters in a timely and professional manner. In the rare event that a situation cannot be immediately resolved, we will:

  1. Acknowledge your concern within 1 business day.

  2. Investigate and provide updates within a reasonable time frame.

  3. Offer a solution or alternative as appropriate.

 

5. Feedback

 

We value your feedback and encourage you to share your experience with us. Your input helps us improve our services and customer experience. You can submit feedback via:

 

If you need further assistance, don't hesitate to reach out to us. We are here to help!

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